Shipping and Returns

Hobby Hoshi only ships within the ten Canadian provinces and contiguous USA. Orders are processed between 24 to 48 hours after an order is placed. Please contact us if you have any questions or concerns regarding shipping, shipping times, and availability prior to placing an order with us.

Shipping and Local Pickup

  • Free shipping is available on all orders that are $175 CAD or more. Free shipping is only available for the 10 Canadian Provinces that meet the above requirement.
  • We recommend potential clients residing in the Canadian Territories to contact us prior to placing an order to get an estimate for shipping and a potential delivery route.
  • Hobby Hoshi reserves the right to adjust shipping rates and is subject to change without prior notice.
  • It's important to note that larger orders exceeding our standard box dimensions may be shipped in multiple packages. In such cases, the standard shipping fee will be applied to each shipment.
  • If you reside in the lower mainland in British Columbia, Canada, we offer local pickup. Please specify "local pickup" in the notes section prior to check out, and you will be emailed with the location for pickup.

Order Confirmation

Once your order is placed, you will immediately receive a confirmation email including all details pertaining to your order. If item(s) you order are unavailable, we will reach out to you via email, messaging, or phone, to provide a feasible solution for you.

Order Shipment and Tracking

You will receive a tracking number when your order has been fulfilled and dispatched to its corresponding carrier. Delivery updates, information, and potential delays will be sent via the email address you provide. Please let us know if you did not receive a tracking number along with its email within a reasonable amount of time.

Damaged Shipment

While Hobby Hoshi takes precautions to ensure your order's safe delivery, we cannot be held liable for any damage or loss during shipping. In case of damage, promptly contact the shipment carrier to file a claim, preserving all packaging materials and damaged items as evidence.

Cancellations and Refunds

Order cancellations must be submitted within 24 hours of order placement. If your order has shipped, you (the buyer) will be responsible for any potential return shipping charges. Hobby Hoshi also reserves the right to cancel and refund any orders deemed fraudulent without prior notice.

Returns and Warranty Info

We acknowledge and align our return policies based on the respective suppliers we work with. We will gladly refund any item if they are not up to your standards within 24 hours of receiving your order (we require you to provide photos of the areas affected on your products). On an exception basis, we may refund your order after this period; however, it is your responsibility to inform us as soon as possible should there be any issues with your order.

 

Consumable products are subject to final sale and are exempt from this return policy; no exceptions.